⚠ This website is for informational purposes only. RSL Finance Limited is currently undergoing regulatory approval by the Uganda Microfinance Regulatory Authority (UMRA). Services will commence upon receipt of the operating licence.

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Complaints Handling Policy

RSL Finance Limited is committed to fair, timely and transparent handling of every complaint, in line with UMRA Consumer Protection requirements.

How to Lodge a Complaint

You may lodge a complaint at any branch, by telephone, by email to complaints@rslfinance.ug, or through the feedback form on this website.

Acknowledgment

Every complaint is acknowledged with a unique reference number within one business day.

Investigation & Resolution

Complaints are investigated fairly and impartially. We will keep you informed of progress and the outcome within our service level commitment.

Escalation

If you are not satisfied with our response, you may escalate the matter to our Senior Management or to the Uganda Microfinance Regulatory Authority (UMRA).

Records

All complaints, actions taken, and outcomes are recorded and reported to the Board as part of our consumer protection oversight.